Our Returns Policy
If a product you have purchased is faulty we will replace the item free of charge.
Due to health and hygiene reasons, we can only accept returns on non-faulty items where the following rules are adhered to:
- The goods must be unused.
- The goods must be in their original condition & packaging.
- Goods that are not heat sealed in the box are non refundable and non exchangeable.
- Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
- The goods must be received back within 14 days from the day you receive your order.
- Lingerie and items of clothing are non refundable and non exchangeable.
- Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
To return an item, please fill in the returns form on our website and we will give you a freepost address to return the item to.